Privacy Policy

1. Purpose and scope

This Privacy Policy explains how Sarah Binks Consulting collects, uses, discloses, stores, protects, and retains personal information in connection with its website, digital products, courses, downloads, group programs, business coaching, communities, communications, purchases, and related services.

This Privacy Policy applies to personal information collected through the website, email, intake forms, purchase forms, payment platforms, course platforms, video-conferencing platforms, community platforms, social media communications, client support, and any other interaction with Sarah Binks Consulting.

This Privacy Policy is intended to comply with Canadian private-sector privacy requirements, including PIPEDA where applicable, and to provide proportionate disclosure for occasional international users. It is not intended to provide jurisdiction-specific privacy compliance for every country where a user may reside.

2. Key privacy points

We collect only the personal information reasonably necessary to provide and administer our services, process purchases, communicate with you, operate our website and platforms, improve our services, comply with legal obligations, and protect our rights.
We may use third-party service providers for payment processing, course delivery, email communications, analytics, video conferencing, cloud storage, customer support, and website hosting.
Your personal information may be processed or stored outside Canada, including in the United States or other jurisdictions where our service providers operate. Information stored outside Canada may be subject to lawful access by courts, law enforcement, regulators, or government authorities in those jurisdictions.
Group programs and online communities involve privacy limits. Participants must respect confidentiality, but we cannot guarantee what other participants may say, do, record, screenshot, or disclose.
We do not sell personal information. We may disclose information to service providers, professional advisors, regulators, courts, government authorities, or others where permitted or required by law.
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, contractual, accounting, dispute-management, and legitimate business record-retention requirements.

3. Definitions

Defined Term	Meaning
Company, we, us, our	Sarah Binks Consulting.
Client, user, you	A person who visits the website, purchases a product, registers for a course or group program, receives coaching or consulting, joins a community, downloads resources, or otherwise interacts with Sarah Binks Consulting.
Services	Business coaching, courses, downloads, ebooks, resources, group programs, communities, workshops, webinars, recordings, and related services offered by Sarah Binks Consulting.
Personal information	Information about an identifiable individual, including information that alone or with other information can identify an individual. Properly anonymized information is not personal information.

4. Personal information we collect

Identity and contact information, such as name, business name, email address, telephone number, mailing or billing address, and account information.
Purchase and transaction information, such as products purchased, program registrations, invoices, receipts, billing address, and payment status.
Payment information is processed through third-party payment processors. Unless expressly stated otherwise, Sarah Binks Consulting does not intentionally store full payment-card numbers, security codes, or equivalent payment credentials.
Program and coaching information, such as intake responses, business goals, questions, comments, submissions, feedback, messages, assignments, participation in group discussions, and information you choose to share during coaching, courses, or communities.
Technical and usage information, such as IP address, browser type, device information, pages visited, referring site, dates/times of access, cookies, analytics data, and interactions with emails or embedded content.
Marketing preferences, such as newsletter subscriptions, consent records, unsubscribe requests, survey responses, and promotional preferences.
User-generated content, such as comments, posts, images, videos, chat messages, testimonials, reviews, or other materials you submit or post through the Services.

5. Purposes for collection, use, and disclosure

to provide, administer, and improve the Services;
to process registrations, orders, purchases, payments, refunds, and invoices;
to create and manage accounts, memberships, access credentials, and course/community access;
to communicate with you about purchases, sessions, programs, administrative matters, support requests, updates, and service-related notices;
to deliver newsletters, marketing messages, promotions, and educational content where permitted by law and subject to your unsubscribe rights;
to personalize, troubleshoot, secure, analyze, and improve the website, platforms, courses, and client experience;
to moderate communities, enforce Terms of Service, protect intellectual property, address misuse, investigate complaints, and protect the safety and rights of Sarah Binks Consulting, clients, participants, and others;
to comply with accounting, tax, legal, regulatory, insurance, professional, reporting, dispute-resolution, and record-keeping obligations;
to respond to subpoenas, court orders, regulatory requests, government requests, lawful access requests, or other legal processes; and
for any other purpose to which you consent or that is permitted or required by applicable law.

6. Consent and withdrawal of consent

By using the Services, submitting information, making a purchase, registering for a program, joining a community, or otherwise interacting with Sarah Binks Consulting, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy and as otherwise permitted by applicable law.

You may withdraw consent to optional uses of personal information, such as marketing emails, at any time. Withdrawal of consent may limit our ability to provide certain Services. We may continue to collect, use, disclose, or retain information without consent where permitted or required by law, including for legal, accounting, security, dispute-management, and service-administration purposes.

7. Marketing communications

We may send transactional, administrative, and service-related messages concerning your purchases, accounts, programs, and access to the Services. We may also send commercial electronic messages, newsletters, offers, or promotional communications where we have consent or are otherwise permitted by applicable law. Each commercial electronic message will include identification information and an unsubscribe mechanism where required.

Cookies, analytics, pixels, and similar technologies

Sarah Binks Consulting may use cookies, analytics tools, pixels, tags, embedded content, forms, scheduling tools, payment tools, email marketing tools, course platforms, video platforms, and similar technologies to operate the Website, deliver services, process purchases, understand Website and program usage, improve user experience, support security, communicate with users, and market or improve Sarah Binks Consulting’s services.

These tools may collect technical and usage information, including IP address, browser type, device information, pages visited, referring pages, general location information, interaction data, email engagement information, and similar technical information. Some of these tools may be provided by third-party service providers.

Sarah Binks Consulting uses or may use commercially available and industry-standard technology tools and service providers that are expected to maintain reasonable privacy and security safeguards appropriate to the nature of the services they provide. Where personal information is handled by third-party service providers, Sarah Binks Consulting takes reasonable steps to use providers that process information for legitimate business purposes and in a manner consistent with applicable Canadian privacy principles, including accountability, appropriate safeguards, and limited use and disclosure.

Sarah Binks Consulting does not guarantee that any third-party technology provider is error-free or immune from security incidents. Third-party platforms and tools may also be governed by their own terms of service and privacy policies.

You may adjust your browser settings to disable or limit cookies. However, some Website features, course features, payment functions, forms, videos, downloads, or platform features may not operate properly if cookies or similar technologies are disabled.

9. Service providers and third-party disclosure

We may disclose personal information to third-party service providers who help us operate the business and provide the Services. These may include payment processors, course platforms, scheduling tools, email and newsletter providers, customer relationship management tools, website hosts, analytics providers, video-conferencing platforms, community platforms, cloud storage providers, IT/security providers, accountants, bookkeepers, legal counsel, insurers, consultants, and other professional advisors.

We require service providers to use personal information only for the services they provide to us, subject to their own legal obligations and contractual terms. We do not sell personal information.

10. Cross-border processing and storage

Personal information may be processed, stored, or accessed in Canada, the United States, and other jurisdictions where our service providers or we operate. While we take reasonable steps to protect personal information, information located outside Canada may be subject to the laws of that jurisdiction, including lawful access by courts, regulators, law enforcement, or government authorities.

11. European Union, United Kingdom, and other international users

Sarah Binks Consulting is based in Ontario, Canada. The Services are primarily administered from Ontario and are not intended to provide jurisdiction-specific legal compliance in every country. If you access the Services from outside Canada, you acknowledge that your information may be transferred to and processed in Canada and other jurisdictions.

Where European Union or United Kingdom privacy laws apply, we will process personal data on one or more lawful bases, including performance of a contract, consent, legitimate interests, compliance with legal obligations, and the establishment, exercise, or defence of legal claims. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to processing, request portability of personal data, withdraw consent, or complain to a supervisory authority.

12. Group programs, communities, and confidentiality limits

Group programs, courses, live calls, online communities, chats, comments, and participant forums involve inherent privacy limits. Participants must not record, screenshot, copy, distribute, post, publish, or disclose another participant's personal information, business information, questions, images, voice, comments, or contributions without permission. However, Sarah Binks Consulting cannot guarantee that other participants will comply with these obligations.

You should not share information that you are not comfortable sharing in a group or online setting. Do not disclose unnecessary sensitive personal information, third-party confidential information, client/patient information, trade secrets, or information you are not authorized to disclose.

13. Recordings and transcripts

Some sessions, webinars, group calls, trainings, or events may be recorded or transcribed for internal administration, client access, quality improvement, or future educational use. If a session is recorded, we will use reasonable efforts to notify participants. By participating in a recorded session, you acknowledge that your name, image, voice, chat messages, questions, and contributions may appear in the recording or transcript.

Recordings and transcripts will not be used in public marketing materials or testimonials in a way that identifies you without your express consent, unless otherwise permitted by law.

14. Testimonials, reviews, and marketing use

We will obtain express consent before using your identifiable testimonial, review, photograph, video, voice, business name, likeness, or other identifiable contribution in public marketing materials. Operational use of recordings within a course or program is addressed separately above.

15. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including password protection, access controls, use of reputable service providers, secure payment processing, and reasonable internal confidentiality practices. No internet transmission, email, platform, or storage system is completely secure. You should not send highly sensitive information by email or through insecure channels.

16. Privacy breaches

If we become aware of a suspected or actual breach of security safeguards involving personal information, we will take reasonable steps to contain, investigate, assess, and respond to the incident. We will notify affected individuals, regulators, and/or other organizations where required by applicable law, including where a breach creates a real risk of significant harm under applicable Canadian privacy law.

17. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, administer accounts, maintain business records, comply with tax/accounting/legal obligations, resolve disputes, enforce agreements, improve services, prevent fraud, and protect rights. Retention periods vary depending on the type of information and legal/business requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to technical limitations and backup/archive retention cycles.

18. Access, correction, deletion, and questions

You may request access to or correction of your personal information by contacting us. We may verify your identity before responding. We may refuse or limit access where permitted or required by law, including where disclosure would reveal personal information about another person, privileged information, confidential commercial information, or information relevant to a legal dispute.

Deletion requests are subject to legal, accounting, contractual, security, dispute-management, and legitimate business retention requirements.

19. Children and minors

The Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor without appropriate authorization, we will take reasonable steps to delete or address the information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website or otherwise made available. The effective date will be updated. Material changes will apply prospectively unless otherwise permitted by law.

21. Contact

Privacy Contact: Sarah Binks

Email: [email protected]

Mailing Address: PO Box 1572, Lakefield, Ontario, K0L 2H0 Canada

Website: www.sarahbinks.com